Support

Flip cards, find pairs, and play at your own pace. Find gameplay help, troubleshooting tips, and support information for Memory Match Duanyou.

Getting started

Requires iOS / iPadOS 17.0 or later. Play offline without an account.

  1. Choose Easy, Medium, or Hard on the main screen for 6, 8, or 10 pairs.
  2. Reveal two cards and find matching symbols. In the Playing Cards theme, both suit and rank must match.
  3. Matching cards stay face up; different cards turn back over. Match every pair to finish.
  4. Try to complete the board in fewer moves. There is no countdown or time limit.

Common questions

How do I open the daily challenge?

Choose Today's Challenge from the game mode menu on the main screen. Each challenge date has a fixed board of 8 pairs, with unlimited retries. Challenge dates use UTC and may differ from your local date. An unfinished challenge retains its original date.

How do I change the theme or language?

Open Settings and choose Classic, Nature, Travel, or Playing Cards. Language options include the system setting, Simplified Chinese, and English. Changing the theme or language does not reset your current game or records.

How is the timer different from Memory time?

The optional timer shows active play time. It is not a countdown and does not determine your best record. Memory time controls how long unmatched cards remain visible before turning back over: 0.8, 1.5, or 3 seconds.

Why is there no sound or haptic feedback?

Check the sound and haptic options in Settings, then check your device's silent mode, volume, and system settings. Sound respects silent mode. Haptic feedback also depends on device support.

Why are my records missing on another device?

Records are stored only on the current device. There is no account, cloud sync, export, or cloud restore service. Reinstalling the app or changing devices does not guarantee recovery.

Where can I see my personal best?

Open Local Records in Settings to see your fewest moves for each difficulty and recent completed daily challenge scores. This is not a full game history. Selecting a date does not start a past challenge.

What should I do if the app freezes, crashes, or displays incorrectly?

Close and reopen the app. If necessary, restart your device and check for an app update. If the issue continues, use the feedback template below. Do not start by uninstalling the app or deleting local data, as you may lose your records.

Local data

The app stores an unfinished game, best scores, daily challenge records, and preferences locally on your device. It does not provide a separate cloud-sync service.

To reset, go to the bottom of Settings → Delete Local Data → confirm.

This cannot be undone. It clears your current progress, all best records, and preferences, including language and theme. It does not remove system backups. Uninstalling the app may also lose your records.

Whether local data is included in system backups depends on your device settings. Reinstalling does not guarantee recovery. If deletion fails, keep the error message and contact support.

Contact & feedback

Support email: xmdykj@outlook.com

Email us with questions, issues, or suggestions. TestFlight testers can also submit feedback through TestFlight.

Please copy and complete the following when reporting an issue:

App: Memory Match Duanyou
App version / build:
Device model:
iOS / iPadOS version:
Installed via: App Store / TestFlight
Time and screen where the issue occurred:
Steps to reproduce:
Expected result:
Actual result:
Any reinstall or local data deletion:
Screenshot or recording (optional):

Hide unnecessary personal information before sending attachments. Do not send passwords, verification codes, certificates, private keys, or other sensitive information. Your Apple ID password is never needed for a support report.